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When you receive an item that needs service, you can register it as a service item. There are several ways to do so. For example, you can create a service item on the Service Items page, or as part of another process, such as when working with a service order.
To create a service item
Alternative 1
1. Choose the search icon, enter Service Items, and then choose the related link.
2. Fill in the fields as necessary. Hover over a field to read a short description.
Alternative 2
To create service items within a service order
When you receive items for service that you want to register as service items, you can create them as service items in the Service Order or Service Quote pages.
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