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After opening the link above, the user will be asked to log in via email. Once the user enters, the user will choose the action Next
select Continue with your Atlassian account
After logging in, the On Point Helpdesk home page appears, displaying the initials of the logged-in user in the upper right corner. you can set here the default language → Profile → Edit account preferences. Furthermore, in the upper corner, there is also a Requests button which allows you to search among already created tickets (to be mentioned later).
To create a ticket, it is necessary to select the MT Business Central or other tile, which ensures that the user's request reaches the correct group of consultants within On Point.
The next step is to click on a tile to make a request. The user can choose between different types of requests. For example, there are requests that are focused on technical support, development.
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